99.5% Uptime with RemoteView ATM... Best in the industry! As an example of our premium RemoteView ATM services, out of 109 calls for the month of February from a current customer, the average downtime for each ATM call was only 2:15. That is for the entire month! The end result? A 99.53% uptime and very happy customers!
Our RemoteView ATM team strives to ensure maximum ATM availability by almost immediately working on the ATM remotely (our average response time is under 20 minutes!) and if the call is not one of the 63% first time fixes, the call is promptly sent to a certified technician to go on-site and diagnose the problem.
Cook expands California operations by opening offices in Benicia and Carlsbad & adds 15 additional employees! "We are happy to expand into the California market!", says Cook Security Group President & CEO, Brian Cook. "We have been in California for five years, but we are looking to take it to the next level in regards to infrastructure, duplicating our successful formula in our mature markets. Thanks to our customers we are in the position to expand, and our dedication to superior service via boots on the streets and RemoteView technology are all geared towards taking care of the customer." Cook has also recently expanded business lines adding a patent pending RemoteView line. See a full listing of services and quick links below.
Cook Security Group provides these hot trends in the industry!
- Automated Micro & Nano Branch
- Branch Transformation
- EMV & Windows 7 Updates
- Interactive Teller
- RemoteView ATM
- RemoteView Surveillance (Eliminate DVR)
- Risk Assessment/Liability Protection & Compliance
- Teller Cash Dispensers/Recyclers
Want to learn more? Click here!
Cook Security Group learns a little something about leadership & Branding from rock band, Pearl Jam. (TheBuildNetwork) Pearl Jam hasn't released a music video in 15 years. It doesn't do endorsements, commercials, or- heaven forbid- musicals. Yet its Ten Club is widely regarded as the most loyal and rabid superfan base in the music industry. Here's what a 23 year old grunge band can teach us all about building customer relationships that last.
Imagine your iTunes library as a business analogy... Radiohead represents the experimental, and sometimes head-scratching Google. U2 is the Nike-esque marketing powerhouse. The Beatles exemplify the game-changing Apple. OK, but who's our rock 'n' roll Zappos? That band who treats its fans (and employees) like family? Pearl Jam.
When it began back in 1991, Pearl Jam's Ten Club was an ordinary fan group that sent newsletters and exclusive singles... Read on...
Alarm Monitoring Update... 2G will cease to exist come the year 2017: In August of 2012, AT&T Inc. announced that the shutdown of its 2nd generation, or 2G wireless network will be complete by the end of 2016. This shutdown will not occur all at once. It will appear sporadically across the country and on January 1st, 2017, the 2G wireless network will cease to exist. Many wireless alarm systems were installed with a 2G compatible GSM (Global System for Mobile Communication) device that can only communicate via the 2G wireless network. Therefore, when the 2G network ceases to exist on January 1st, 2017, these alarm systems will no longer be able to communicate alarm signals. If your system will be affected, we will discuss the next step in making sure your alarm system will be protected from the elimination of the 2G wireless network.
Mexico NCR SelfServ 22 Malware Attack- Over the past several months, NCR has been actively responding to a significant Malware attack, targeted at ATMs in Mexico. Everyone at Cook Security Group takes these attacks extremely seriously. We understand the impact of these criminal activities cause to our customers and our customers' customers. It is essential to understand that logical attacks (i.e. malware & black box attacks) can impact any ATM architectures across the industry if basic configurations are not employed.
For more information about either one of the communications above, email us at firstname.lastname@example.org
Have you performed a Risk Assessment lately? Are you compliant? Do you have updated Security Standards? Are your employees safe? You could be at risk. Cook Security Group Consulting Services understands the complexities associated with the successful deployment and management of the security programs and regulations that our clients are required to implement. In fact, we know that in the 2009 Ernst and Young report of the top ten strategic business risks, CEOs ranked regulatory and compliance risks as being #1.
When our clients utilize Cook Consulting Services, we will provide the client with a comprehensive review of all facets of their current security programs and provide them a final report and recommendations for those areas with the greatest potential for improvement and that carry the greatest risk of regulatory, civil or criminal penalties. Here are just some of the services Cook can provide:
- Risk Assessment
- Procedure and Policy Development
- Value Engineering
- Risk Modeling and Risk Model Development
- Workplace Violence Program Development
- Security Consulting
- Executive Protection
- Security Training
Would you like to schedule an informational consultation? Click here.
Marianne from Walla Walla, WA
“I would like to tell you how wonderful your employee, Rob is! We have had numerous problems over the past year yet we can always count on Rob to be here to help us out. Rob always arrives with a “can do” attitude and is very accommodating, friendly and happy to help us. He is doing an outstanding job for Cook Security!”
Carrie Ann from WA
“Bryant was very helpful in explaining the process of changing codes and was also very professional!”
Debra from OR
“Scott is always quick at responding to our service requests and is great to work with!”