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Latest News

PTZ Camera ImageCaught! Cook catches thief by grabbing License Plate using PTZ Camera combined with RemoteView Surveillance plus Smart Phone App! Late last month we were able to catch a crook in action trying to siphon fuel from a truck utilizing a PTZ camera and RemoteView Surveillance technology! The PTZ (Pan, Tilt, Zoom) camera has technology called "Smart Tracking" where you set the camera to watch an area. If there is any movement picked up the PTZ zooms in and follows that object for a set amount of time. When the truck entered our parking lot the camera zoomed in and followed the truck for about 2 minutes. During that time there was a clear image of the truck with the license plate, and due to the camera being a megapixel camera we were able to digitally zoom the picture even more to get a COMPLETE LICENSE PLATE NUMBER! This was also caught at night so you can see the day/night mode capabilities as well.

Combine PTZ technology with Cook's patent pending RemoteView Surveillance that allows you to view via your smart phone, the crooks never have a chance! 

Benefits of RemoteView Surveillance include:

  • Eliminating the need for a physical DVR onsite
  • Secured, Managed, Redundant, Maximum Uptime
  • Health Check: Immediate notifications of failure
  • Increase availability: Securely access after hours via Desktop Client, Web Client or Smart Phone
  • Convert to low cost monthly payment per camera
  • Reduce camera count by utilizing IP/PTZ Cameras
  • Hybrid router configured to communicate with secure servers
  • All other access incoming and outgoing is blocked
  • AES 256 bit encrypted VPN connection
  • Extensive 3rd party vulnerability tests on a monthly basis

Would you like to receive more information on RemoteView Surveillance or PTZ cameras? Send us an email

Reminder: A few "Can't Miss" events coming up soon! Join us to either SEE BranchBranch Transformation6-11-11-13 Optimization or HEAR about it via webinar! This month we will be hosting a few can't miss events and would love to have you join us. Below are a few options that can cater to your busy schedule. All you have to do is click on one of the choices presented and we will be in touch with you in the next 24 hours! 

Option A: The NCR Financial Innovation Roadshow- See Branch Optimization Live!  Sign me up for the NCR Financial Innovation Forum on 7/17 at the Hyatt Fisherman's Wharf! Register here!

Option B: Cook Security Group's Branch Optimization Webinar!  I am unable to attend the NCR Financial Innovation Roadshow but would love to join Cook for one of your scheduled webinars! Click here to register! Time slots are as follows:

Monday, 7/28: 10am-11:30am & 1pm-3pm

Tuesday, 7/29:  10am-11:30am & 1pm-3pm

Option C: Schedule a Private Visit or Webinar on Branch Optimization! I am unable to attend the NCR Financial Innovation Roadshow and the Branch Optimization Webinar but would love for your executive team to reach out to us and schedule a Branch Optimization webinar! Click here to schedule!

Would you like more information on Branch Optimization? Check out these articles!

The New ATMs: Soon They Won't Be Just for Cash Anymore

Chase Moving From Teller Line to "Next Generation" Tech 

MVB Bank in Fairmont, WV is Going In This Direction

To RSVP for one of these special events, send us an email. We will get back to you right away!

Cook Security Group Fun Facts... Did you know? Usually we keep our head down and let our cook-map_OCT_2012service do the talking, but we thought it would be fun to educate and update with some fun facts! Did you know:

  • 6 State Footprint: OR, WA, ID, MT, NV, CA
  • 8 Offices: OR- Portland, WA- Seattle & Spokane, ID- Boise, NV- Las Vegas & Reno, CA- Benicia & Carlsbad
  • 180 Employees
  • 12 Business lines
  • 260 Financial Institutions served
  • 12,000 Branches served
  • 4,000 Service calls per month
  • Over 100 Technicians strategically located throughout our footprint to maximize response time
  • All vehicles tracked by GPS for efficient routing and dispatch
  • All technicians utilize our custom call management software program for automated, real-time update of service calls
  • Customer Web Portal to track service requests
  • 8 person Dispatch team & 5 person Managed Services team
  • 3 Patents Pending for new cutting edge technology in delivering world class service


Need more information? Send us an email

Branch Transformation6-11-11-13Save the Date! The NCR Financial Innovation Forum is coming to San Francisco... See Branch Optimization Live! Mark your calendars... The 2014 NCR Financial Innovation Forum is coming to San Francisco, CA and will be taking place at the Hyatt Fisherman's Wharf on Thursday, July 17th! This Forum gives NCR the opportunity to bring together current and potential customers, along with partners for a one day event complete with presentations, compelling speakers, hands-on demonstration and information including:
  • Learn about Branch Optimization- See it Live!
  • Gain powerful insights directly from peer financial institutions
  • Better understand how banks and credit unions are deploying new technologies and redefining full service- today.
  • Hear from industry experts about how to develop new revenue streams, drive consumer loyalty, address regulatory compliance challenges and optimize operational efficiency.
Option A: Sign me up for the NCR Financial Innovation Forum on 7/17 at the Hyatt Fisherman's Wharf! Register here!
Option B: I am unable to attend but would love for your executive team to reach out to us and schedule a Branch Optimization webinar!
Would you like more information on Branch Optimization? Check out these articles!
To RSVP for this special event, send us an email. We will get back to you right away!

Cook Security Group honored as 100 Best Company to Work For in Washington! For theWA 100 Best second consecutive year and the third time in four years , Cook Security Group has made the 100 Best Companies to Work For in Washington list by Seattle Business Magazine! We have earned an amazing streak of awards the last five years including the 100 Best Companies to Work For in OR, Fastest Growing Companies, and Top Workplaces in OR. "It's an honor to once again be voted in as one of the 100 Best by Seattle Business Magazine!" We take great pride in both our quality of work and our valued staff. This award validates that we are staying on the right track and our priorities are being met," states CEO, Brian Cook.

Click here to learn more about Cook or email us at info@cooksecuritygroup.com.

RemoteView ATM99.5% Uptime with RemoteView ATM... Best in the industry! As an example of our premium RemoteView ATM services, out of 109 calls for the month of February from a current customer, the average downtime for each ATM call was only 2:15. That is for the entire month! The end result? A 99.53% uptime and very happy customers!

Our RemoteView ATM team strives to ensure maximum ATM availability by almost immediately working on the ATM remotely (our average response time is under 20 minutes!) and if the call is not one of the 63% first time fixes, the call is promptly sent to a certified technician to go on-site and diagnose the problem.

For more information on RemoteView ATM or about our uptime reporting, click here!

Cook expands California operations by opening offices in Benicia and Carlsbad & adds 15cook-map_OCT_2012 additional employees! "We are happy to expand into the California market!", says Cook Security Group President & CEO, Brian Cook. "We have been in California for five years, but we are looking to take it to the next level in regards to infrastructure, duplicating our successful formula in our mature markets. Thanks to our customers we are in the position to expand, and our dedication to superior service via boots on the streets and RemoteView technology are all geared towards taking care of the customer." Cook has also recently expanded business lines adding a patent pending RemoteView line. See a full listing of services and quick links below.

Cook Security Group provides these hot trends in the industry!

Want to learn more? Click here!

Cook Security Group learns a little something about leadership & Branding from rock band, PearlJamLarge_KerensaWightPearl Jam. (TheBuildNetwork) Pearl Jam hasn't released a music video in 15 years. It doesn't do endorsements, commercials, or- heaven forbid- musicals. Yet its Ten Club is widely regarded as the most loyal and rabid superfan base in the music industry. Here's what a 23 year old grunge band can teach us all about building customer relationships that last.

Imagine your iTunes library as a business analogy... Radiohead represents the experimental, and sometimes head-scratching Google. U2 is the Nike-esque marketing powerhouse. The Beatles exemplify the game-changing Apple. OK, but who's our rock 'n' roll Zappos? That band who treats its fans (and employees) like family? Pearl Jam.

When it began back in 1991, Pearl Jam's Ten Club was an ordinary fan group that sent newsletters and exclusive singles... Read on...

Alarm Monitoring Update... 2G will cease to exist come the year 2017: In August of 2012, AT&T Consumer Alert- WebInc. announced that the shutdown of its 2nd generation, or 2G wireless network will be complete by the end of 2016. This shutdown will not occur all at once. It will appear sporadically across the country and on January 1st, 2017, the 2G wireless network will cease to exist. Many wireless alarm systems were installed with a 2G compatible GSM (Global System for Mobile Communication) device that can only communicate via the 2G wireless network. Therefore, when the 2G network ceases to exist on January 1st, 2017, these alarm systems will no longer be able to communicate alarm signals. If your system will be affected, we will discuss the next step in making sure your alarm system will be protected from the elimination of the 2G wireless network.

Mexico NCR SelfServ 22 Malware Attack- Over the past several months, NCR has been actively responding to a significant  Malware attack, targeted at ATMs in Mexico. Everyone at Cook Security Group takes these attacks extremely seriously. We understand the impact of these criminal activities cause to our customers and our customers' customers. It is essential to understand that logical attacks (i.e. malware & black box attacks) can impact any ATM architectures across the industry if basic configurations are not employed.

For more information about either one of the communications above, email us at info@cooksecuritygroup.com

consulting-wideHave you performed a Risk Assessment lately? Are you compliant? Do you have updated Security Standards? Are your employees safe? You could be at risk. Cook Security Group Consulting Services understands the complexities associated with the successful deployment and management of the security programs and regulations that our clients are required to implement. In fact, we know that in the 2009 Ernst and Young report of the top ten strategic business risks, CEOs ranked regulatory and compliance risks as being #1.

When our clients utilize Cook Consulting Services, we will provide the client with a comprehensive review of all facets of their current security programs and provide them a final report and recommendations for those areas with the greatest potential for improvement and that carry the greatest risk of regulatory, civil or criminal penalties. Here are just some of the services Cook can provide:

Would you like to schedule an informational consultation? Click here.

emv-wideBe the first in line to install your EMV/Windows 7 Upgrades as we anticipate a bottleneck! By putting down a $500 deposit per ATM, you will reserve your place in line for the April 2014 upgrade. Plus, we are offering a special signing bonus just for putting down your deposit early... 5% off of your entire order! Upon completion of your upgrades, we will provide a 5% credit to your Cook Security Group account which can be used towards any future product (ATM or Security). This could also be used towards the purchase of a new ATM in the event you would like to replace instead of sinking money into an older model.
Click here to have a Cook Expert reach out to you!
Bundle and SaveConsolidate more services and save! Receive $100 credit per location! Cook Security Group is pleased to announce that once again we will be offering End of the Year 'Consolidate and Save' specials that can save you up to $100 per location! Now through March 31st, 2014, if you sign an agreement for one or more of the following services:
Electronic & Physical Security Service


Marianne from Walla Walla, WA

“I would like to tell you how wonderful your employee, Rob is! We have had numerous problems over the past year yet we can always count on Rob to be here to help us out. Rob always arrives with a “can do” attitude and is very accommodating, friendly and happy to help us. He is doing an outstanding job for Cook Security!”

Carrie Ann from WA

“Bryant was very helpful in explaining the process of changing codes and was also very professional!”

Debra from OR

“Scott is always quick at responding to our service requests and is great to work with!”



We currently serve Oregon, Washington, Idaho, California, Nevada, and Montana.