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Latest News

Cook’s Open House event in Benicia, CA a success!

IMG_1756Thanks to those of you who were able to attend our exclusive Open House event to celebrate the opening of our new office in Benicia, CA. Cook Security Group along with some of our partners hosted a full day of education and fun including providing valuable information about our products and services, equipment demonstrations, hot topics in the industry, catered lunch, afternoon BBQ, prize giveaways and more! We also provided live demonstrations of the hottest equipment and remote technologies including:

Branch Optimization: By using innovative technology, automation & consolidating services, we “transform” your existing branches helping each save money, generate revenue and enhance customer experience… A turn-key solution!

NCR Aptra Interactive Teller: What if the benefits of 24 hour, self service availability and the branch customer experience could be combined? The result would be an unparalleled combination of customer service reach and flexibility of staffing directly via the ATM!

RemoteView Surveillance w/Smart Phone Apps: Looking for an alternative option to having a DVR on site? RemoteView Surveillance provides an alternative option to recurring DVR Issues.

Teller Cash Automation: Increase branch efficiency, streamline operations, improve cash management, reduce teller training and enhance branch security.

Latest in Electronic Security: We service and install all types of electronic security systems including alarm systems, access control systems, Digital Video Recorders, analog & IP cameras, holdup alarms and more. Cook utilizes the best vendors in the industry including DMP, 3VR, Bosch and Lenel to make sure you have the best quality and service available.

If you weren’t able to attend our special open house event, no worries… Next year we are planning to host one in each of our regions!

If you can’t wait that long and would like immediate information on the products/services above or to schedule a live demo, click here. We would be happy to call or come out and see you!

The 10 Best Practices Series… #1: Why have a service contract if it’s not all-inclusive?

Cheesy SalesmanIf parts and labor are not included, you have lost control of your contract. For example, do you know what a XR500N or LNL 2220 is? Probably not, nor should you have to know. You simply want it fixed if it goes out and not have to pay for it. Same goes for travel time… Do you really want to research every invoice to see if the technician traveled 25 miles or 45 miles? Again, probably not, you just want to know the technician got there in a timely manner and fixed the issue and that you are not charged as it’s covered under agreement. Plus with today’s technology, many fixes are completed remotely!

All-Inclusive Service Agreements should have:

  • All parts & equipment included
  • All labor included
  • All travel included
  • No hidden charges
  • No minimum trip charges
  • Learn more, click here or email info@cooksecuritygroup.com

Up next… Best Practice #2: Why sign a service contract with a Penalty Clause? For more information send us an email or visit CookSecurityGroup.com.

It’s budget time… Need quote for service or a project?

Save MoneyMoving towards the end of the year, we understand that everyone is trying to finalize their budgets for 2015. We also understand the importance of saving money which is why we provide our “Bundle & Save” approach. That said, we have listed out everything that Cook Security Group can help you with, both service & product lines. Please reach out if you need a budget number or quote on any of the following:

Products & Services

What’s Hot in the Industry

Need a quote on one or more of Cook Security Group’s services and/or products? Click here. If you would like additional information visit our website at CookSecurityGroup.com.

Cook introduces Race for the Cook Service C.U.P.- An incentive program for technicians!

Racing FlagAt Cook Security Group we take our service and response times very seriously. In fact, we have added a fantastic incentive for our Technicians! This incentive is called “Race for the Cook Service C.U.P.” The letters, C.U.P. stand for Communication, Urgency and Prioritization.

We built the program in the model of NASCAR, in which technicians (drivers) are in a weekly race to gain points (laps) based on certain performance criteria including Call Acknowledgement Time, Average Response Time, First Time Fix and other key measurements in providing premier service for our valued customers. Not only is this a fun competition but it has big-time perks as well! The Top 3 Technicians in each service line win quarterly cash payouts! Read on...

For more information or questions regarding the Race for the Cook Service C.U.P., Click here.

Testimonials

Marti from WA

“Our experience with Cook was excellent! Bryant was professional, quick and efficient!”

Gabe from OR

“Rick is a fantastic technician.. He is always working hard to solve our problems (and not just temporarily). We appreciate that he is kind to the team and takes extra time to explain how we can avoid future problems.”

Marie from CA

“Service was amazing as always! Mel is very attentive to our needs and finishes in a timely fashion.”

Shanelle from CA

“Mark was very helpful. He was recuperating from a cold and was still able to be customer conscience and provide excellent service. Thank you!”

Stephen from CA

“Amazing service! Eric is always helpful and solves the problem effectively and efficiently.”

Delores from WA

“Our service was nice and fast. It’s always a pleasure working with Kurt and Cook Security Group!”

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We currently serve Oregon, Washington, Idaho, California, Nevada, and Montana.