At Cook Security Group we take our service and response times very seriously. In fact, we have added a fantastic incentive for our Technicians! This incentive is called “Race for the Cook Service C.U.P.” The letters, C.U.P. stand for Communication, Urgency and Prioritization.
We built the program in the model of NASCAR, in which technicians (drivers) are in a weekly race to gain points (laps) based on certain performance criteria including Call Acknowledgement Time, Average Response Time, First Time Fix and other key measurements in providing premier service for our valued customers. Not only is this a fun competition but it has big-time perks as well! The Top 3 Technicians in each service line win quarterly cash payouts! Read on...
For more information or questions regarding the Race for the Cook Service C.U.P., Click here.
What if the benefits of 24-hour, self service availability and the branch customer experience could be combined? The result would be an unparalled combination of customer service reach and flexibility of staffing… Directly via the ATM! APTRA Interactive Teller (AIT) allows banks and credit unions to offer their customers the benefits of both self-service and the branch experience in one solution, closing the “intimacy gap”. NCR AIT combines… Read on
Key Features Include:
- Supports migration of teller transactions to self-service
- Automates or supports personal teller services 24/7
- Can be located in both traditional and non-traditional locations
- Lowers cost of teller transactions & increases teller productivity by centralizing your teller
- Offer one-to-one personal service to consumers in a more cost effective way.
Check out these great videos and see for yourself!
The ATM of the Future (Fox 13 News)
Video Teller is Here (Landmark Bank)
Banks putting human tellers in ATMs (NBC News)
For the 2nd time in 3 years Cook Security Group has cracked the ‘Top 15′ 100 Best Companies to Work For in Washington put together by Seattle Business Magazine! “We are very proud to be in the Top 100 once again this year. It’s extremely rewarding to work with a team of happy individuals that truly want to serve our customers with industry leading service. It’s very rare to have fun at the workplace, which is one or our core values and it’s perfect timing as we host our Team WA Company Picnic this month!” says CEO, Brian Cook.
To learn more about the history of Cook Security Group or learn more about our amazing products and excellent service, click here to visit our website or send us an email to email@example.com.
Cook Security Group has teamed up with Parabit Systems to provide you with a new anti-skimming/specific bin programming ATM solution for your facility! The ACS-1E Card Access Control System provides reliable Track 2 Magnetic Stripe access control to your ATM Lobby/Vestibule or Night Drop to improve ATM security. The ACS-1E also supports: 2nd Card Reader Option, 4 Port I/O Adapter for easy integration into any Alarm Panel, Video Recording System, ATM, ADA Door Assist Operator and a Modem option for dial-up sites where a network is not available… Read on.
Stephen from CA
“Amazing service! Eric is always helpful and solves the problem effectively and efficiently.”
Delores from WA
“Our service was nice and fast. It’s always a pleasure working with Kurt and Cook Security Group!”
Carrie Ann from WA
“Bryant was very helpful in explaining the process of changing codes and was also very professional!”
Morgan from OR
“Our service was great! I appreciate having experienced technicians such as Pat at our location to work on the issue!”