TCR | Cash Management

RemoteView TCR / Cash Management

Cook Solutions Group developed the RemoteView product line to utilize technology to remotely deliver support to the TCR / Cash Management industry.  RemoteView TCR / Cash Management product line has been developed into multiple modules to support all departments interfacing with the machines.

  • Diagnostics: Remote Resolution
  • Maximize uptime
  • Cash Management reporting to maximize cash supply and replenishment
  • Security+: Secure your TCR
  • Windows Patch Management: Keep TCRs Updated
  • Hard Drive Encryption: Lockdown your hard drive to prevent unauthorized access
  • Remote reporting for preventive maintenance

Features

Diagnostic:

Monitor, manage and maintain your ATMs/ITMs. Reduce service calls with remote troubleshooting and expedited resolution. Includes remotely identifying the problem and repair of basic software issues for increased uptime.

  • Hardware and software diagnostics
  • Remote reboots
  • Pull logs and tallies
  • Includes dedicated & certified RemoteView Specialists
  • If RemoteView Specialist are unable to fix, a technician is dispatched with detailed diagnostic information for faster repair and a first time fix

Security +:

Protect your devices with trusted Application Control to prevent malicious attacks.

  • Zero-day protection against malicious attacks
  • Security logs are available upon request
  • Centralized policy management
  • Windows firewall management
  • Password management

Patch Management:

Maintain compliance and keep your ATMs/ITMs secure with up to date Microsoft software patches.

  • Preferred updating scheduling
  • Patch status reports provided, ready for auditors
  • Automated patch installation

Contact us.

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Address:

Portland (National Headquarters and Support Center) 9225 NE Cascades Parkway, Portland, OR 97220

Phone Number:

(844) 305-COOK

Our home office and headquarters office is open:

Monday – Friday 8 AM – 5 PM

Network Operations Center Service hours are:

7 Days a Week 5 AM - 10 PM PST