Contact Us

RemoteView ATM

In our continuing effort to better serve our customers, we are pleased to announce that our software team has developed enhanced reporting to view all calls on equipment. This enables us to automate the alert process, become more proactive and even flag any issue with more than three calls within 30 days! This includes all lines of equipment (security, ATM and TCA). In fact, RemoteView ATM processes Error codes within 35 seconds. By analyzing the dates, we can actually predict "problem" machines.

 

 

RemoteView Diagnostics:

• Includes access to pulling real-time Electronic Journals & Custom Reports upon request including the actual ATM error logs not included in network provided EJ
• Includes remotely re-booting , problem identification and repair of basic software issues for superior uptime
• Includes dedicated CSG RemoteView Coordinators that are certified to administer
• If RemoteView Coordinator can't fix, technician is dispatched with diagnostics information for first time fix and quicker repair
• More up-time, less down-time... Happier customers!
• Works on Windows-based ATM (NCR, Diebold, Wincor, etc.- Must have 512 MB Ram)
• 10% discount off 1st Line ATM Service

 

RemoteView Windows Updates:

• Includes automatic installation of relevant Windows updates and service packs on a monthly basis
• Keeps ATMs in compliance for Auditors and includes full quarterly reports for audit trail

 

RemoteView Security Plus (PCI Compliant):

• Trusted application control/software integrity
• Anti-Virus and Anti-Spyware
• Firewall
• Managed security policies and includes full quarterly reports for audit trail

 

Automated EJ Archiving

• Protect against Reg E Act 205.13- Administrative Enforcement; Record retention (requires initial setup)
• Includes building a secure folder to house all EJs
• Auto Archiving all EJs

 

Marketing Updates and Screen Changes

• Includes uploading of quarterly Marketing Screens to each ATM (may require initial setup costs)
• Sync up with in-branch campaigns or in-market advertising
• Use shotgun approach or be strategic at each location
• Tie into branch Plasmas, LCDs, Servers, Desktops, Printers, etc.
• Price negotiable depending on number of marketing pushes

 

Interested in bundling RemoteView ATM with one or more of our RemoteView Managed Services offered? Click here or send us an email!