February 2016
Issue # 102
RemoteView Dashboard Update: Everything at your fingertips! Moving forward, Customers of Cook Security Group receive RemoteView Dashboard which is the ultimate centralized web interface that enables you to view and manage any piece of equipment anytime, anywhere, on ANY device! “Everything we are customizing are recommendations from our customers to make their lives easier. Plus all of our RemoteView services are battle tested, live, and being utilized by our customers daily,” states Levi Daily, VP of Technology, Cook Security Group. The RemoteView Dashboard interface includes:
CustomerView: 1) View all call history/project history 2) View all current open calls or projects 3) Access to annual Preventative Maintenance history & equipment listing.
RV Alarm Monitoring: 1) View your live alarm activity and settings at each location 2) Update and view current emergency notification lists, pin codes, etc. 3) Up to the hour “Real-Time” custom reports
RV Access Control: 1) Remote Credential management, Access Levels, and real-time reporting 2) Integrate with RV Alarm 3) Integrate with RV Surveillance
RV ATM, ITM & TCR: 1) View current status of any ATM 2) Access Electronic Journals & Audit Logs 3) Transaction Search & Integration w/RV Surveillance*
RemoteView Surveillance: 1) View your locations anytime, anywhere 2) DVR & Camera Health 3) Case Management 4) Video Analytics 5) Fraud Prevention* 6) Fraud Detection*
* With RemoteView Surveillance integration, you can view video from the ATM and teller transactions directly from the Dashboard. The built in Case Management platform allows you to create cases and share information with anyone.
Would you like to like to learn more about the RemoteView Dashboard or our RemoteView lines by scheduling a Web X or even pilot one of the RemoteView lines? Send us an email, visit our website, or give us a call at 844-305-COOK.
Update: Cook Security Group receives service manuals from Diebold for all ATMs, TCRs, and equipment we service. If your current service provider is not Diebold Authorized, you could be at RISK! We are excited to announce that Cook Security Group has received service manuals from Diebold for all ATMs, TCRs and equipment we service. These manuals are only available for Diebold Authorized service providers and include:
  • Imaging ATMs including all Optevas
  • TCDs & TCRs
  • Advanced diagnostics
  • Software back-ups (i.e. back up latest software version, includes Solid State Hard-Drive & Labor)
  • Other Diebold equipment (for list and/or questions, click here)
Why is this important?
  • Cook prides ourselves in providing superior service
  • More technicians on the street in the Western States than any other provider!
  • Cook utilizes remote technologies to fix 67% of all ATM faults remotely with an average fix time of 25 minutes
  • SOC2 Type II Certification and centralized Network Operations Center
  • Cook services over 300 financial institutions and over 12,000 branches
Want a competitive quote? Send us an email or contact your Account Manager. Would you like to learn more about Cook Security Group? Visit
Cook Security Group helps keep schools, government, and commercial businesses safe with Risk Assessments and the latest technology! Cook Security Group brings disparate systems together by helping schools, government, and commercial facilities do in-depth Security Risk Assessments and build equipment standards. Upon the completion of Risk Assessments, Cook will engage preferred equipment partners such as Traka, Lenel, Bosch, AMAG and DMP to name a few. Traka for example, is a world leader in asset management technology, utilizing key management solutions and electronic lockers to manage and control access to your most important assets. In addition, Traka streamlines process control with software and key management, offering unparalleled security and monitoring for any environment. Don’t miss the video that explains how it works! Other key benefits include the ability to:

  • Protect your property, facilities, vehicles and equipment
  • Reduce the cost of carelessness, accidental damage and theft
  • Increase efficiency and productivity- improve operating margins
  • Encourage your people to take greater responsibility for the resources they use
  • Maximize security and Health & Safety compliance
For additional information or to learn more about the products and services Cook Security Group has to offer, or for more info on Risk Assessments, click here.
What’s Happening at Cook Security Group!
Cook Community Builders (CCB) Update… Cook Security Group teams up with Slingball to help fight MS! In our continued effort to serve our communities both local and beyond, Cook Security Group has become the key sponser for Slingball which doubles as a very fun game and a very important charity. Slingball was founded by Cook’s VP/CMO, Randy Neu and brother, Cook ATM Technician, Carter Neu. Randy and Carter put the tournament together to raise funds for Multiple Sclerosis in honor of their mother, Marilyn J. Neu who passed away from Multiple Sclerosis in 2005. “We wanted to do something to remember our mom and help raise awareness about MS”, Neu shares. “Slingball is fun and anyone can play. Our mom was all about being good to people and having fun so it was a natural fit”. This year Slingball will be celebrating its 10th Annual tournament Friday, 6/24-Sunday, 6/26 in beautiful Pacific City, OR… Learn more by visiting For more information about the Cook Community Builders Program, click here!
Pizza Party Winners for January! Congratulations to the following customers for winning January’s pizza party drawings!
Northwest Adventist Federal Credit Union– Portland, OR
Clark County Credit Union– Las Vegas, NV
Columbia Bank- Nampa, ID
Sun Community Credit Union- Calexico, CA
Our Community Credit Union– Shelton, WA
US Bank– Coeur d’ Alene, ID
Click here to win a pizza party for your branch!
Cook’s Monthly Survey Question! Congrats to Debby from Wells Fargo Bank for being this month’s survey winner! January’s question was: What is the most popular New Year’s resolution in the United States today? Answer: Lose Weight!
In the spirit of the Valentines Day, February’s question is: What state produces the majority of America’s roses? To answer, click here and you will automatically be entered to win a $25.00 gift card!
Randy’s “Craft Brew” of the Month: Servicing customers in six states… Our CMO, Randy Neu, enjoys exploring new craft breweries (with customers we might add!). That being said, this month’s Craft Brew is De-Railed IPA from Carter’s Brewing in Billings, MT. “First off, my brother’s name is Carter and he works for Cook Security Group, so I had to visit Carter’s Brewing! The De-Railed IPA did not disappoint, reflecting a “West Coast” IPA with plenty of hops. And the Double Hop IPA was equally as good!”, Randy states. Have a suggestion for Randy in OR, WA, CA, NV, ID or MT? Click here!
*New! Submit a Craft Brew! We want to know what your favorite craft brew is and why, and where you are drinking it! Submit a craft brew/pic and be entered to win a prize… If we post your craft brew/feedback/pic in an upcoming newsletter, you win instantly!
Consumer Alert! Have you had a chance to see our new and improved Home page on Click here to check it out!
Do you follow Cook on Twitter? If not, click here to receive weekly Tweets!
In this Issue:
RemoteView Dashboard Update: Everything at your fingertips!
Update: Cook Security Group receives service manuals from Diebold for all ATMs, TCDs and equipment we service.
Cook Security Group helps keep schools, government, and commercial businesses safe with Risk Assessments & the latest technology!
What’s Happening at Cook Security Group!


We currently serve Oregon, Washington, Idaho, California, Nevada, and Montana.