Newsletters

February 2015
Issue #90
Cook Security Group celebrates 4th consecutive year of being an NCR Interact Premier Solutions Provider! We are pleased to announce that we are celebrating our 4th year of being an NCR Interact Premier Solutions Provider! What’s this mean for our valued customers? As a Premier Solutions Provider our customers receive the following benefits:

  • Maximum discounts on all Hardware and Software which we pass along to our customers.
  • Highest level of technical support for both new products and existing maintenance of equipment.
  • Certified NCR Technicians across Cook’s six state footprint including OR, WA, CA, NV, ID, and MT.
  • Complimentary visits to NCR’s state-of-the-art Executive Briefing Center (EBC) where you can look, touch, feel all of the latest technology including Interactive Teller and Online Banking Services.
For more information on Cook Security Group’s excellent service on all NCR products including ATMs, TCRs, and Interactive Teller, click here!
Pioneer Federal Credit Union Turns to NCR for Omnichannel Banking Experience. DULUTH, GA, January 19, 2015- Pioneer Federal Credit Union, which serves members in southwest Idaho, is transforming its branch, online and mobile banking experience through the latest technology from NCR corporation (NYSE: NCR), the global leader in consumer transaction technologies. Pioneer FCU is the first financial institution in Idaho to deploy NCR Interactive Teller, interactive video technology that allows a live teller to take remote control of an ATM.
Pioneer installed two NCR Interactive Teller units in a modernized drive-through banking experience at its newest branch in Boise. The branch opened in early January. Pioneer FCU worked with Cook Security Group on the purchase and installation of the units as well as ongoing maintenance… Read more.
To learn more about Interactive Teller or schedule a live webinar, click here. Click here to check out a great video on Interactive Teller!
The 10 Best Practices Series… #5: Does your service vendor bring you remote technologies to help save, drive revenue, and enhance customer experience? While many vendors mean well, they may not be growing with the latest industry trends, specifically utilizing remote technologies designed to accomplish the following:

  1. Operational Efficiency- We’ll help save up to $50 per branch, core vs. non-core we can fill in the gaps.
  2. Revenue Generation- We will help drive revenue at each branch- Marketing Screens, Interactive Teller, Marketing Video Analytics.
  3. Customer Experience- Equipment uptime, i.e. RemoteView ATM is at a 67% fix rate remotely within 22 minutes of a call!
Ask us about these Remote Technologies:
RemoteView Surveillance w/Mobile App

  • Eliminate the need for a physical DVR
  • Stream and Store video to a secure hosted facility
  • Pool of redundant DVRs/storage
  • Securely access video at anytime
  • Reduce FTE
RemoteView ATM

  • Fix roughly 67% of faults remotely
  • Push Marketing Screens (shotgun or strategic approach)
  • Push Windows updates for compliance
  • EJ archive and transaction search
Interactive Teller

  • Support migration of teller transactions to self-service
  • Automates or supports personal teller services 24X7
  • Lowers cost of teller transactions and increases teller productivity
  • Offers one-to-one personal service to consumers in a more cost-effective way.
Would you like to schedule an online demo? Click here!
Up next… Best Practice #6: Don’t purchase what you don’t need from a commissioned salesman. For more information send us an email or visit CookSecurityGroup.com.
What’s Happening at Cook Security Group!
Cook Community Builders (CCB) Update… Cook Security Group taking part in the SOLVE Spring Oregon Beach Cleanup! As part of the Cook Community Builders program, next month we will be joining thousands of Oregonians for the 30th Annual SOLVE Spring Oregon Beach Cleanup! Each year volunteers head out to the beach to clear the entire Oregon coastline of litter and marine debris. Efforts will help protect people, wildlife, coastal economies, and keep the state beautifiul! Interested in helping out? Click here for details!
For more information about the Cook Community Builders Program, click here!
Pizza Party Winners for February! Congratulations to the following customers for winning February’s pizza party drawings!
Wells Fargo Bank- Henderson, NV
Pioneer Federal Credit Union- Hailey, ID
Oregon Community Credit Union- Eugene, OR
Olympia Federal Savings- Tumwater, WA
Click here to win a pizza party for your branch!
Cook’s Monthly Survey Question! Congrats to Vivian from Banner Bank for being this month’s survey winner! January’s question was: In the song, Heartbreak Hotel is on what street? Answer: Lonely!
February’s question is: For which fruit is the US state of Georgia famous? Toanswer, click here and you will automatically be entered to win a $25.00 gift card!
Randy’s “Craft Brew” of the Month: Servicing customers in six states… Our CMO, Randy Neu, enjoys exploring new craft breweries (with customers we might add!). That being said, this month’s Craft Brew(s) is Tsunami Stout from the Pelican Pub in beautiful Pacific City, OR. “The Pelican Pub’s Tsunami Stout is smooth, rich, with an espresso like finish. With the Peli being on the Oregon Coast, Tsunami Stout is the perfect partner for watching a storm or sipping with a bowl of chili. One of my favorite stouts to date!”, Randy states. Have a suggestion for Randy in OR, WA, CA, NV, ID or MT? Click here!
Consumer Alert! Have you had a chance to check out our new and improved Home page on CookSecurityGroup.com? Click here to check it out!
Do you follow Cook on Twitter? If not, click here to receive weekly Tweets!
In this Issue:
Cook Security Group celebrates 4th consecutive year of being an NCR Interact Premier Solutions Provider!
Pioneer Federal Credit Union Turns to NCR for Omnichannel Banking Experience.
The 10 Best Practices Series… #5: Does your service vendor bring you remote technologies to help save, drive revenue, and enhance customer experience?
What’s Happening at Cook Security Group!
Consumer Alert!

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We currently serve Oregon, Washington, Idaho, California, Nevada, and Montana.