June 2015
Issue #94
Cook expands capabilities with core conversion to Microsoft Dynamics AX. In an effort to increase efficiencies and overall customer experience, Cook Security Group is proud to announce our conversion to Microsoft Dynamics AX. “This has been 1.5 years in the making creating customized ERP (Enterprise Resource Planning)” states Cook CEO, Brian Cook. “We plan on integrating with our RemoteView Managed Services as well as our CustomerView online interface to provide enhanced features for our customer base. All of the above will be designed to reduce dispatch call response time, provide more information to our technicians to maximize efficiencies, become very user friendly, and make our customer’s lives easier in viewing and managing any equipment we service for them.” Brian adds. Other suites include a new RemoteView ATM Dashboard that will enable our customers to view their ATM fleet in real time with Google Map interface and eventually offer such services as cash management, profitability, and other analytics. Brian elaborates, “To my knowledge nobody else is offering this type of in-depth dashboard. And we will provide the same interface with our RemoteView Surveillance line.”
To learn more about Cook’s RemoteView Managed Services, click here. To request a quote, click here.
Cook Security Group opens new Southern CA office & adds Regional Service Manager… Cook Security Group continues to grow and expand in the Southern CA marketplace adding a new 5,000 sq ft. office in Corona, CA! “Based on our continued growth, this gives us another strategic location to deliver exceptional service and installation for our rapidly expanding Southern CA customers” states, Cook’s CMO, Randy Neu. In addition to the new office, Cook has promoted Nick Antia to California Service Manager for the entire state. Nick brings a long history of banking and service experience having worked hands on as a Technician, Field Supervisor, and Service Manager.
Ideas or questions? Send us an email. Would you like to learn more about Cook Security Group? Visit
NCR Interactive Teller Machines drive efficiency and cost-savings. (ATM Marketplace) Remote tellers allow banks to serve more customers during longer hours, without increasing costs. United Bank, a $1 billion-asset community bank headquartered in Zubulon, Georgia, has seen significant cost-savings and efficiencies from installing Interactive Teller Machines from NCR. The technology has also allowed United Bank to offer high quality personalized service to its customers.
Based on NCR’s SelfServ 32 hardware and running NCR APTRA software, the NCR Interactive Teller enables customers to interact with a remote teller via a video link. The customer touches the screen, and a live employee at the bank’s ITM call center in Zebulon responds.
“The ITM isn’t an ATM in the traditional sense of the word, ” says Bert Watson, United Bank’s general council. “For example, instead of swiping their debit card, the customer keys in their account number and scans an ID card to verify their identity to the remote teller. Basically, anything you can do at a traditional teller counter, you can do at an ITM with the remote teller’s help.” Read on…
Cook Security Group is a Premier Solutions Provider for NCR and the #1 Implementation Provider for the Western United States! Click here to learn how other financial institutions are implementing and embracing ITM technology. If you have questions or would like additional information send us an email or visit our website at

The 10 Best Practices Series… #9: Bundling services to save up to 20% equals hundreds of thousands of dollars! Just like your cable company does with phone, internet, and cable by offering one bundled package, you can do the same with your security, ATM, and IT. Ask your providers if they offer discounts for multiple service lines. They should be able to offer you this as their is a cost savings in technicians and admin. You not only save, but it’s one phone number for your staff to call for service! Services that can be bundled include:

Questions on any of the above? Send us an email or visit
Up next… Best Practice #10 Does your service vendor bring you remote technologies to help save, drive revenue, and enhance customer experience? For more infomation about the Best Practices Series, send us an email or visit
What’s Happening at Cook Security Group!
Cook Community Builders (CCB) Update… The Cook Security Group ID team goes in to donate/install security system, comes out with Bosco the dog! As part of the Cook Community Builders program, Jon and Zane from our Idaho center donated and installed a camera system to the Bully Breed Rescue Center which is a pit bull rescue center. While they were there they met a dog named Bosco. Apparently Bosco had made such a great impression, Jon and Zane fell in love with him. As a result, Cook Security Group now has dog! Welcome to the team, Bosco!
For more information about the Cook Community Builders Program, click here!
Pizza Party Winners for June! Congratulations to the following customers for winning June’s pizza party drawings!
D.L. Evans Bank- Jerome, ID
Umpqua Bank- Ridgefield, WA
Wells Fargo Bank- Mercer Island, WA
U.S. Bank- San Francisco, CA
Click here to win a pizza party for your branch!
Cook’s Monthly Survey Question! Congrats to Tom from OnPoint Credit Union for being this month’s survey winner! May’s question was: The Empire State Building first opened on May 1st of what year? Answer: 1931!
June’s question is: What is the Zodiac sign for the beginning of June? To answer, click here and you will automatically be entered to win a $25.00 gift card!
Randy’s “Craft Brew” of the Month: Servicing customers in six states… Our CMO, Randy Neu, enjoys exploring new craft breweries (with customers we might add!). That being said, this month’s Craft Brew is Panic IPA from Track 7 Brewing in Sacramento, CA. “This west coast IPA has subtle citrus flavor with a powerful hoppy finish. Ironically named after “The Panic” in Sacramento that there were no local IPA’s!”, Randy states. Have a suggestion for Randy in OR, WA, CA, NV, ID or MT? Click here!
Consumer Alert! Have you had a chance to check out our new and improved Home page on Click here to check it out!
Do you follow Cook on Twitter? If not, click here to receive weekly Tweets!
In this Issue:
Cook expands capabilities with core conversion to Microsoft Dynamics AX.
Cook opens new Southern CA office & adds Regional Service Manager…
NCR Interactive Teller Machines drive efficiency and cost savings.
The 10 Best Practices Series… #8: Bundling services to save up too 20% equals hundreds of thousands of dollars!
What’s Happening at Cook Security Group!
Consumer Alert!

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2015 CA Local Newsletter – Tech Times


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