July 2012 CSG E-Newsletter

July 2012
Issue #60
 
Interactive Teller has arrived! Reach your clientele or members 24/7! This will revolutionize banking… NCR APTRA Interactive Teller allows banks to offer their customers the benefits of both self-service and the branch experience in one solution, closing the "intimacy gap." NCR APTRA Interactive Teller combines video collaboration and remote transaction processing technology embedded within the ATM to give your customer the choice of self-service or connecting with a remote teller in a highly personalized, two-way audio/video interaction.
Key Benefits Include:
  • Reduce Teller FTE
  • Own a presence in remote regions (ie. Malls, Micro Branches, Kiosks)
  • Become 24/7 Banking
  • Centralize with Superstar Tellers (your best cross-sellers, customer service folks)
If you’d like a custom presentation or quote on Interactive Teller please contact your Account Manager or email us at info@cooksecuritygroup.com.

 
Cook Security Group Open House events a success! We want to take a moment to thank those who attended our Open House events last week in OR & WA. Not only did they learn valuable information about Risk Assessment, Teller Cash Automation & Interactive Teller, but were also able to earn credits toward CPP, PCI, PSP accreditations! If you were unable to attend our Open House event(s), here is a summary recap of what was covered:
Risk Assessment Workshop:
  • Life Safety (for employees and management)
  • Liability Protection (for your institution… Remember the 10 million dollar lawsuit?)
  • Reduce Losses (Saves 10%-25% off your budget!)
  • The need to have a plan in place but don’t have to execute everything at once (similiar to ADA)
If you would like to receive an initial quote for a full or partial Risk Assessment Study, please contact your Account Manager or email us at info@cooksecuritygroup.com. It’s remarkably affordable and based primarily on number of branches.
 
Teller Cash Automation:
  • Reduce FTE (Save $$$!)
  • Improve cash management (Save $$$!)
  • Reduce Teller training/turnover (Save $$$!)
  • Streamline operations/increase productivity (Increase $$$!)
  • Allow Tellers to Cross Sell (Increase $$$!)
  • Enhance Branch Security (Save $$$ & Increase Safety)
If you would like a FREE Teller Cash Automation branch study, please contact your Account Manager or email us at info@cooksecuritygroup.com
In conclusion, during our Open House(s), all attendees had the opportunity to Enter to Win many great prizes… With that being said… Congratulations to:
 
OR
Shirley (NW Preferred Credit Union) Kindle Touch
Linda (Albina Community Bank) $25 Amazon Gift Card
Michelle (Unitus Community Credit Union) $25 Amazon Gift Card
Michele (Clackamas Federal Credit Union) Portland Timbers Family Four Pack
Deryl (Unitus Community Credit Union) Cook BBQ Prize Pack
WA
Rachel (Anchor Bank) Kindle Touch
Glenna (Columbia Bank) $25 Amazon Gift Card
Mike (Anchor Bank) $25 Amazon Gift Card
Paul (HomeStreet Bank) Seattle Sounders Family Four Pack
Jennifer (Quimper Credit Union) Cook BBQ Prize Pack
 
Did you miss Cook’s Open house event this time around but would like to attend next time? Click here to receive notification of when Cook will be in your area to host!
 

 
Cook "Security Tip"… Cover multiple areas with one IP Camera! IP Cameras have been coming down in price lately so now is the time to purchase! An IP Camera has the ability to cover a large area, eliminating the need for multiple cameras in one place. Some other advantages of converting to IP are:
  • Better Image Quality Capability (HD)
  • Remote Image Adjustments
  • Lower Cabling Cost
  • Onboard Storage Option
  • Utilize Existing Infrastructure (If Necessary)
  • Remote Focusing Available in Certain Models
Click here or email us at info@cooksecuritygroup.com if you are interested in purchasing or would like additional information.
 

 
What’s Happening at Cook Security Group!
 
What our customers are saying! On a daily basis we receive feedback from our customers on how well our technicians are performing out in the field!
 
"Our service was excellent! Rich is the best locksmith I have ever used in my 22 years at this institution! - Michael from WA
 
"Great service! Scott was very patient and informative about the vault and security codes!" - Sheryl in OR
 
If you have any thoughts/feedback on how we are doing, send us an email!
 
Pizza party winners for July! Congratulations to the following customers for winning July’s pizza party drawing!
 
Wauna FCU- Clatskanie, OR
Baker Boyer Bank- Kennewick, WA
 
Click here to enter to win a pizza party for your branch!
 
Cook Security Group’s monthly survey question! Congratulations to Mike from Harborstone Credit Union for being this month’s survey winner! June’s question was: Which man-made place appears brightest from space? Answer: Las Vegas, NV! In the spirit of the 4th of July, this month’s question is: How many people signed the Declaration of Independence? To answer this month’s trivia question, click here and you will automatically be entered to win a $25.00 Starbucks gift card!
Have an idea for a trivia question? Click here!
 

 
 
 
In this Issue
 
Interactive Teller has arrived! Reach your clientele or members 24/7!
 
Cook Security Group Open House Events a Success!
 
Cook "Security Tip"… Cover multiple areas with one IP Camera!
What’s Happening at Cook Security Group!