Job Title: General Manager
Job Purpose:
Lead the Western Washington office to reach peak sales, gross margin, and net income results. Responsibilities include building and maintaining customer relationships and providing direction and support to managers, technicians, and office staff.
Responsibilities:
Daily:
1. Establish and maintain relationships with customers; utilize those relationships to grow the business in the perspective market.
2. Responsible for supervising all 20+ employees (managers, office staff and technicians) and dealing with day-to-day issues that may arise.
3. Provide management support to all sales associates (product knowledge, customer contacts, survey information, attend RFP meetings, etc.).
4. Work on customer quotes and RFP's for customer contacts assigned to General Manager.
5. Activate quotes in S2000 once received from the customer and pass information on to the office manager.
6. Establish relations with vendors; negotiate the most favorable pricing available.
7. Prepare request for approval for any capital expenditures (i.e. tools, technician vehicles, warehouse equipment, etc.) that are allocated to the perspective branch prior to purchasing to CSG Corporate.
Weekly:
1. Review open call reports by department with office manager to assist in allocation of personnel to complete calls timely.
2. Schedule installations with office manager and communicate schedule to employees and customers.
3. Provide installation budgets and information to technicians starting new installs each week.
4. Check with install technicians on all installs in progress to see how each is proceeding compared to budget; if necessary, coordinate change orders in S2000 and communicate to office manager
5. Review time sheets and forward to office manager. Ensure overtime is valid and research discrepancies as needed.
6. Schedule installations with office manager and communicate schedule to employees and customers.
Monthly:
1. Review income statements for Center with focus on meeting and exceeding all budgeted sales and expense line items.
2. Review open call report for all departments and determine which calls need action taken immediately.
3. Coordinate and run meeting with service dispatcher and account supervisor to allocate responsibilities for closing out old calls identified.
4. Review monthly financial results by department with Financial Officer and investigate any discrepancies.
5. Coordinate and run monthly meeting with departmental managers; seek feedback on content for this meeting from managers and devise agenda accordingly.
6. Work with service supervisor to ensure that all PM’s are current.
7. Responsible for hiring decisions in the branch; work with CSG management to determine hiring needs and obtain assistance with the recruiting process.
8. Perform quality assurance visits to customer sites where installations are being performed; provide support to the installation team as needed as a result of site visits.
9. Periodically ride with service technicians when performing service calls or preventative maintenance calls to evaluate performance and understand the demands of being in the field.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Yearly:
1. Coordinate and lead employee's annual review with the respective department lead.
2. Determine salary change with the President and communicate to employee during annual review. Ensure proper documentation is in employee file upon completion of review
Qualifications
- Bachelors or Masters preferred.
- 5 or more year’s General Manager experience and/or training; or equivalent combination of education and experience.
- Strong knowledge of banking operations; ability to demonstrate superior client relationship skills.
- Excellent organizational, time management and communication skills
- Experience managing operations with an annual sales volume of $1+ million
- Ability to demonstrate a sense of urgency and attention to detail;
- Demonstrated ability to lead, motivate, and a foster team environment;
- Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management and public groups.
- Ability to make decisions, direct others and resolve conflicts.
- Proficient in MS Outlook, MS Word, and MS Excel
- Ability to lift up to 50 lbs.
Benefits:
CSG offers a competitive compensation and benefits package, including 100% paid company sponsored medical and dental benefits; 401k plan, paid vacation and sick after 90 days of employment, including a Sales incentive and bonus program.
Job Location: Kent, Washington
To Apply:
Please send resume and cover letter to jobs@cooksecuritygroup.com. Cook Security Group Oregon Headquarters is located, 5841 SE International Way, Milwaukie, OR 97222. Fax 503-786-3792.