Mission
Our mission is to consistently exceed the expectations of our valued customers by providing responsive, knowledgeable, and cost-effective solutions for all commercial security service, alarm installation and ATM needs. Our focus enables us to be a customer oriented security & ATM systems provider. We operate in a service industry and are committed to assist our customers to improve their profitability and working environments. We accomplish this high level of service by employing the top talent in the commercial security industry and retaining that same talent by providing a supportive, fair, and fun working environment.
Competitive Difference
Cook Security Group's differentiating characteristic is our defined vision to be a company which is responsive and a personal ally with our customers. The benefits we provide to our customers include many intangibles: honesty, reliability, and over 150 years of combined knowledge in the financial security industry. The Cook Security Group team has worked together for over 15 years, building a positive reputation in the commercial security industry through our personal commitment to our customers. We are a company where each employee has a sense of ownership and pride. This personal commitment to the company shows in our technical skills, responsiveness, and customer relationships. By being locally run, it allows Cook Security Group to reduce our overhead costs, resulting in cost savings that are passed on to our customers through our competitive pricing strategies. We are committed to provide the best, cost-effective solutions to our customers, unlike our competition.
History
Cook Security Group was founded in May of 2002 by Brian Cook. Brian has been in the industry for 15 years starting as a technician with Mosler, working up to branch manager and later general manager. Prior to Brian taking over as branch manager at Mosler, the Portland office was one of the lowest performing branches in the nation for profitability, inventory controls, productivity, and customer satisfaction. Brian worked with all the employees and turned the branch around and won the Pinnacle Club Award of Mosler in 2000 for being the top branch in Mosler in profits and customer satisfaction. Sadly, Mosler nationally filed for chapter 11 in 2001. Out of work, but with dozens of customers needing commercial security service and installation, Brian elected to found Cook Security Group in May of 2002. Cook Security Group continues to acquire new customers every day through a competitive difference and mission that takes pride exceeding the expectations of the customer. Cook Security Group celebrated it's 5 year anniversary this past May, toasting our two most valuable assets: Our customers and our employees!