Contact Us

JOB TITLE:  ATM 1^st Line Service Technician

 

 

GENERAL PURPOSE:

The 1^st Line Service Technician provides 1^st Line maintenance for ATM’s, related PC & PC Peripherals and network connectivity.

 

 

RESPONSIBILITIES/DUTIES:  Essential functions of the job are listed below.  Other duties may also be assigned.  Please note that the essential functions may vary depending on department size, organizational structure and/or geographic location. Reasonable accommodations may be made to allow persons with disabilities the ability to perform the essential functions of the job.

 

 

 

 

 

 

ESSENTIAL FUNCTIONS INCLUDE:

 

• Prioritizing and planning service calls

   

• Contacting customer with the estimated time of travel

   

• Escalating problems when appropriate

   

• Reassigning calls when appropriate

   

• Accurately report service data

   

• Interact in a professional manner with customers to foster positive customer relations

   

• Follow key/alarm/combination control processes in assigned area of responsibility

   

• Support Service Technicians in performing preventative maintenance inspections on conventional products.

   

• Maintain effective communication with Business Management Team and Service Technician Team members.

   

• Provided 1^st Line Maintenance on ATM’s and retail products and devices to include:

   

o   On-site diagnostics of problem

 

o   Other technical fixes such as clearing paper jams, card jams, bill jams, etc

 

• Perform some minor maintenance on ATM’s (e.g. replacing light bulbs, card reader belts, air filters, etc.)

   

• Develop working knowledge of all operating standards, practices and procedures.

   

• Complete equipment cleanings as specified in Service Agreement

   

• Perform basic installation functions (e.g. pulling cable, mounting devices, installing locks)

   

MINIMUM QUALIFICATIONS:

 

The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position.  Please note that the minimum qualifications will vary based upon the department size and/or geographic location.

 

 

 

 

REQUIREMENTS:

 

• High School Diploma or GED required

   

• Valid Driver’s License

   

• Must Pass appropriate Background Checks (Credit, Background)

   

• Demonstrated ability to represent the company in a dependable and professional manner.

   

• Must be able to work independently with little supervision.

   

• Shift adaptability and good customer relations skills are necessary

   

SKILLS/ABILITIES

 

• Ability to use a wide variety of hand and power tools

   

• Ability to solve practical problems and carry out responsibilities under general supervision

   

• Ability to finish projects

   

• Ability to organize workload for effective implementation

   

• Ability to write simple correspondence and present information in one-on-one and small group situations

   

• Strong customer relations skills

   

• Ability to interact effectively at all levels and across diverse cultures

   

• Ability to function as an effective team member

   

• Ability to adapt to changing conditions and maintain a positive attitude

   

• Knowledge and ability to work on a variety of ATM makes and models including Wincor, NCR, Diebold, Fujitsu, Triton, etc…

   

• Ability to work on Teller Cash Dispensers.